1. Introduction
VFF Removals Limited (“we”, “us”) respects your privacy and is committed to protecting your personal data.
2. Data We Collect
Contact information: name, address, email, phone.
Move details: collection/delivery addresses, dates, inventory lists.
Payment data: bank details, card information (processed securely by Stripe/PayPal).
Website usage: IP address, cookies and analytics.
3. How We Use Your Data
To provide and manage our removal and storage services.
To communicate booking confirmations, invoices and service updates.
To process payments and prevent fraud.
To comply with legal obligations and for our legitimate business interests (e.g. quality control, marketing with opt-in).
4. Legal Basis for Processing
Contract: to perform our Services.
Consent: when you subscribe to newsletters or agree cookies.
Legitimate interests: improving our website and services.
Legal compliance: record-keeping under HMRC, insurers, etc.
5. Data Sharing
We may share personal data with:
Subcontractors (e.g. third-party packers or storage providers).
Payment processors.
Regulatory bodies if required by law.
All partners are bound to keep your data secure and use it only for the agreed purpose.
6. Cookies & Tracking
We use cookies to improve site performance and gather anonymous analytics. You can manage your preferences via our cookie banner.
7. Data Retention
We keep your personal data for as long as necessary to fulfil our Services (typically 6 years for accounting and liability purposes).
8. Your Rights
Under the UK GDPR you have the right to:
Access, correct or delete your personal data.
Object to or restrict processing.
Request data portability.
Withdraw consent where processing is based on consent.
To exercise any right, please contact:
Data Protection Officer
VFF Removals Limited
122 Church Road, Mansfield, NG21 9DL
Email: ferarunicu886@gmail.com
Phone: 07445 701531
9. Updates to This Policy
We may revise this Policy; the latest version will always be posted on our website with an updated “Last reviewed” date.
10. Complaints
If you have concerns about our data practices, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
